Hi all

Just a heads up to customer services and high demand staff out there.
As of this morning all High Demand borrower accounts can now place requests on hourly loans (you may need to restart Horizon to pick up these changes). The reason we’ve enabled this in Horizon is to allow HD staff to get hold of hourly loans to change the loan period on them in busy times e.g. to change 3h loans to 1h when the items are in high use. It’ll also be handy to try to find missing hourly loans.
As a result, hourly loans may appear on request pull lists and on expired holds reports e.t.c.

The Hold shelf period for hourly loans is the same as for 3day/1day loans (1 day) – hourly loans that go on hold, should be placed wherever any other holds for high demand currently go.

If there is anything strange going on with holds on hourly loans please report this to us and we’ll get right on it.

Kind Regards,

Romy (on behalf of e-services)