Students who have a negative balance on their Canterbury Card accounts and then top up their accounts, are finding that they are unable to print even after waiting 20 minutes.
When staff log into RAS to check their accounts, we can see that the printing access box is not ticked. Staff can tick that box for students and then ask them to wait another 20 minutes, before trying to print again. This works for some students, but not all.

ICTS are aware of the problem and are working on fixing it.

In the meantime, if students are unable to print and need something printed urgently, staff should offer to print for them at the Information Desk.

Thanks,
Angela Berry.