This will affect us during part of this morning for High Demand (and also reporting IT faults via Assyst).
—John
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A heads up that all Contact User (i.e. customer) accounts have become discontinued in assyst. This means that there is no access to the Self Service Portal currently for customers. Support staff are resolving it now, but if you’re viewing tickets in assystWeb (the Technical Portal) you’ll notice the Affected User details have a strikethrough.
This issue may also affect some actions from being taken e.g. Send Email *Email. Please try again later once the customer account is reactivated.
Fixing this issue will take approximately 2 hours, and over this time customers’ access will be gradually restored. All customers should have access again by approximately 11am.
Please also forward this email on to any other Technical Portal users who may have missed this update.
Regards,
Amy Wilson
Service Delivery Consultant
Information Technology Services
University of Canterbury
Christchurch
New Zealand
TEL: +64 (3) 369 3212
EXT: 93212
CELL: 027 499 7949
RM: Dovedale Village, room DD02
Already fixed! — John
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Morning All,
Following up on Amy’s earlier notification email.
The issue we experienced with user accounts in Assyst this morning has been fixed earlier than expected:
– Access to Assyst vis the Self Service portal is now available.
– Viewing tickets in AssystWEB (the Technical Portal), the Affected User details should now be normal (no strikethrough).
If you experience any further issues please contact the ITS Service Desk.
Regards,
Mark lawrence