This from Audio Visual:

Audio Visual customers are now able to log service requests and fault logging via the Self Service portal.

When using the portal you will see a new service unit suite of offerings under “Audio Visual (LTS)” – along with E-Learning Services, IT Services and Library Services.

Audio Visual will continue to operate its  own service desk.  Any AV Assyst tickets logged will be assigned directly to the Audio Visual team.

We encourage your use of the portal as it is designed to semi-automate some of the service delivery processes – including information gathering, categorisation and assignment – as well as offering customers visibility of their service request status via the portal.

Averill Duncan
Acting Audio Visual Team Leader