A project group has been established to document and review our current lost book process.

We have (we hope) now fully documented the process in a flow chart that is now available on the wiki. We hope this will be useful for staff in explaining to borrowers what happens when a book goes lost.

We think this process is currently too complex – for both library staff in managing it and our users in trying to comprehend it – and are investigating alternatives.

If you have any feedback on the accuracy of the flow chart, issues you experience with lost books, or ideas for solving current problems, we would love to hear them. You can email any member of the group with your feedback: Nicola, Jan, Romy, Swee Hoon, Janette Winks, Angela Berry, or myself.