I’m interested in feedback from all staff about how frequently you have casual users in your library photocopying (if you notice – some users likely have had cards for several years and fly completely under the radar) and the requirements of these users.

ITS is looking at alternatives to a casual photocopying card on the rationale that the cost of casual photocopy cards is cost-prohibitive. This doesn’t mean there will be no copying service but they want to look at more cost-effective means. e.g. Offering a scan to email service.

Please email me with feedback. We will meet with ITS in a few weeks to discuss this in more detail. ITS will collect data on casual photocopying user; it would be good to have qualitative data from our customer service experience as well.

Thanks!