Saharu Shoji will be working in the Academic Liaison Team for the next 6 weeks to help with second tier enquiry service during the busy start of the academic year.

Saharu will be based in the Central Library. She’ll contribute to the Liaison Librarian drop-in service between 11.00 and 2.00 at the Information Desk and she’ll be available to help out at other busy times. Saharu will be present in AskLive and available to provide extra support or to receive tier 2 enquiries between 10.00 and 4.00. She’ll  help with the implementation of the new Book a Librarian service as well as various support roles within the Academic Liaison Team. She can be contacted on ext. 7804.

So what exactly is a tier  2 enquiry?

Second tier enquiries are those tricky in between ones that require more time or more delving to get to the bottom of the problem than can be managed at first point of contact at Information Desks, while roving or in AskLive. As opposed to third tier enquiries, they don’t necessarily require highly specialized subject knowledge rather a broad understanding of how things work in the Library and a good knowledge of who to go to for specialist enquiries.