Very occasionally you might encounter someone at the desk who is unable to issue books because their account has been unapproved. You will discover this from the following checkout message:
“Borrower is unapproved. The borrower record must be updated before checkout may continue.” (nb. You will be able to renew books on the borrower’s account, but not issue any further books. )

If a borrower persistently fails to return high demand, requested, or lost items, even after having spoken to staff, I do occasionally take the drastic step of unapproving their record altogether. I will always email the borrower to let them know and add a note to the record advising what the borrower needs to do to have their borrowing reapproved.

Please do not delete these notes – this will not re-enable borrowing and confuses staff trying to figure out why the record is unapproved. Sandra, Jack and myself have the ability to reapprove records – so if I’m not around, please refer to Sandra and Jack in the first instance.