The ACC website www.worksmarttips.co.nz (mentioned in a post in 2014 as well) has some useful resources for different types of industries including one for Libraries.

I picked their “Ready made” option and this is available here.  There are some useful safe working practice ideas that are complementary to material already covered in our DPI training and resources.  For example workstation tips, emptying returns bins, stocktake wanding, shelving and stock moving.  “De-escalating workplace violence” is also covered.  Of course we also have our own UC emergency flipchart procedures for “Aggression (Physical/Verbal)” but it’s useful to have a range of tools and know about other options and information that could help us.  There are some different exercises we might like to try and it also covers a number of things on our hazard register.