It’s about time I updated everyone about the lost book procedure changes! As of 29th September the below changes were implemented.

• One horizon generated invoice emailed to borrower

• No minimum lost book charge (determination of cost will be left to the discretion of LAC staff. Where possible a price close to replacement cost will
be established. This can be a difficult/time consuming process so estimates may be made in some cases).

• Borrowers may not replace lost books with their own copies or a copy they purchase

• No $20 administration fee

• Borrowers now have 21 days to pay

• If a borrower returns a book and then requires a refund that refund must be claimed within 3 months

For most people (except the really bad cases) they will now be receiving only one Library Invoice for their lost book invoices. This is a Horizon-generated Library invoice. If the Library invoice is not paid in 21 days (officially, however in practice we will allow up to 3 months) we will now be placing a sanction on student records or, for staff, we will be sending them an Oracle invoice. This will not happen for invoices where the invoice amount is less than $100. Sanctioned students will have alert blocks added to their Horizon records.

Note – There are still outstanding Finance/Registry invoices in the system and the old rules will still apply for these (do not pay, send borrower to cashier), alert blocks will remain on the borrower records for these items.
In addition, we will still be raising some Finance invoices where the student sanction or staff invoice has not been dealt with and the debt is significant – this is so we can use the official UC bad debt recovery process.

There are still several issues to iron out but we are making good progress and hope the new procedure will be more streamlined for both staff and students.

Thanks everyone for your patience with this. 🙂