Library Wide Bernard Black is alive and well, and lives in Yorkshire. Friday, 6th January 2017 afa62 Leave a comment How not to do customer service. https://www.theguardian.com/uk-news/2017/jan/04/yorkshires-bookseller-from-hell-regrets-calling-customer-a-pain-in-the-arse Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)
