Over the past few months I have been responsible for reviewing the job title, hours, pattern of work and position description of the shelving assistants.  This was part of the Customer Services Staffing and Resources Review.
Below is a short summary of the outcome.

• Job title change – now called Library Customer Services Assistants (LCSA).  This reflects that their tasks include a lot more than just shelving and are a core part of our team.
• Changes/tweaks to hours and days of work.  This is to provide more cover Monday to Friday and during peak busy times. Total number of hours worked by staff during Academic year remains the same.
• Increase of hours during the summer.
• Increase of hours to support Macmillan Brown Library.
• Position description now includes working on returns desk and processing items from the hampers.

The vacancy created by Hugh moving to Central Library has been filled fixed term by 2 of the existing team working extra hours for 2017.

For more information, please contact me,

Jenny