This week a number of distance students reported that every time they tried to access e-books from Taylor and Francis they received the following message:

After some trial and error, with  the distance students helping us out with testing, Romy figured out a solution – and access had likely been a problem since 4 August! So it’s likely a few students have been affected but they don’t always tell us when something isn’t working.

We’re adding a line to the error message reminding students to contact us if they should have access. As ever, if you get an students reporting problems with accessing e-books, please refer to E-Services.