The new interloans system requires patrons to log in to place request themselves – and we’re not able to easily do this for them as they would still need to set up their own password.

The customer service benefits to the patron are being able to check on their status, view request history, download articles when they arrive, and request renewals online.   There is a red ‘Create Request’ button for patrons not requesting via a link resolver from multisearch or UC database.

If you do find patrons reporting trouble logging in for the first time, check they are using the abc12@canterbury.ac.nz format to log in, followed by their normal IT password.     They also try using different browsers or a different device – or just let either Interloans or e-services know so we can help.