***UPDATE 29/9 – gates are not alarming again but we’re still having problems with the gate data and currently have no gate count information from  3pm yesterday – working on this with FE tech today – Romy***

Kia ora koutou

We believe gates at all libraries are not currently alarming when secured items are taken through them (tested at central and eps this morning).

The gates are still recording the alarms to the database they connect to (so we have a list of barcode numbers) but are not sounding the alarms.

This is likely to be related to some changes FE technologies made Tuesday midday last week to set us up for their patron mobile app which we are implementing this year (will allow people to check out items via their phones but relies on the gates being notified so they don’t alarm when CKO items with secured tag status are taken out of the building).

I’ve logged a support request with FE tech and hope we can get this resolved ASAP.

Ngā mihi,

Romy (on behalf of eServices)