This a FYI in case you get a patron query as to why there is no longer a ‘need-by’ date field on the interloans request form.

We’ve removed this as many requests are submitted with unrealistic need-by dates, causing them to expire before the automated process can fill them.    We then have to cancel & create new requests manually which is confusing as two requests then show in patron accounts, and creates extra work.

Patrons will still receive an auto-reply on submitting requests, giving them a guide as to how long interloans take (1-5 days for copies, 1-4 weeks for loans), and an option to reply if they have concerns.

There is also a comments field on the form they might find useful.

Always happy to hear feedback, thanks