Kia ora koutou

Some of you may have noticed there seem to be some emails missing from shared email accounts e.g. Library contact, Library support services.
IT have put in caching for shared mailboxes limited to 12 months.  Emails older than 12 months are supposed to be able to be requested and retrieved directly from the mail server (you’ll see links at the bottom of search results or folder email list in your own email mailbox to this effect) however, because none of the library shared email accounts were migrated across to the new exchange online/365 email server this feature seems to be unavailable for them.
IT are working with us on our shared mailbox and should hopefully have a resolution soon but in the meantime you can still access  older emails via Outlook Web App.  You can’t toggle to the shared mailboxes from your own OWA at the moment so have to enter the direct link to the old OWA in your browser.  To do this, edit the link below (for our shared mailbox) swapping the email address bit after the owa/ to the email address of the shared mailbox you want to access.

https://exchange.canterbury.ac.nz/owa/eservices@libr.canterbury.ac.nz/

Ngā mihi,

Romy (on behalf of Library Digital Services)