Kia ora koutou

I have guinea-pigged a potential fix for the issue of only seeing the last 12 months of emails in shared maiboxes for IT and it was successful.

IT will roll this out to all library staff in the next round of Windows updates due around 23rd July.

If you’d like to have your Outlook fixed before then please send us your username and we will pass your details on to IT.  Once they’ve applied the fix you need to restart your computer to pick it up and then your Outlook will be quite slow to start (as it will be downloading the entire back catalogue of emails from all the shared email accounts you have added to your inbox).
Took about 10 minutes for mine to start co-operating properly ( I have 3 shared accounts) and a fair bit longer for it to finish downloading all the older emails in the shared mailbox folders.  This should just be a one time issue (though if you log on to other computers you may have to repeat it on each PC).

Ngā mihi,

Romy (on behalf of Library Digital Services)