MFA is coming – LibCal appointments users will need to re-authorise their Outlook Calendar sync

Kia ora koutou

You’ll all have seen the email this morning from the Cyber Programme – MFA is being switched on for us tomorrow at 9am.  If you have set up an MFA security sign in method (e.g. via authenticator app or phone) you should be fine for the Microsoft 365 universe (Teams, Outlook, Tū ki te tahi, sharepoint online, OneDrive…).

But we discovered yesterday that the switch over to MFA will break the LibCal Appointments Outlook calendar sync.
If you use Appointments you’ll need to go through the “Authorize with Microsoft account” button process again to re-authorise the sync.

Tomorrow when the change is complete and the sync breaks (sorry not sure exactly when that will be – you may need to check a few times through the day).  You’ll know it has broken as there will be a red error message  on your Appointments dashboard:

  1. Log in to appointments and head to the Integrations tab, scroll down to the Outlook/Exchange section of the page.
  2. Click on the “Authorize with Microsoft Account” button to reactivate things.  If you’ve signed in to something Microsoft already you’ll probably find you don’t even need to sign in.  Just select “Calendar” from the Calendar dropdown menu and hit save and you will be good to go.

We have set up a report in LibCal so should get notification of when things break and will post a reminder tomorrow but wanted to post ahead of time to give you a heads up (the sync breaking means people can potential book appointments with you when you are busy in Outlook and appointments won’t show in your calendar).

Ngā mihi,

Romy (on behalf of Library Digital Services)

 

2 thoughts on “MFA is coming – LibCal appointments users will need to re-authorise their Outlook Calendar sync”

    1. Kia ora John
      Yes, alas you need to wait until they’ve switched us over and things have broken to fix it. Starts at 9am tomorrow for us but not sure how long it takes to complete – was around 2/3pm that the other departments done yesterday got the errors. We have set up an hourly report from LibCal now so we should be notified within an hour of things breaking for people. The reports are a new thing so not too sure how they work which is why I put out a general info post.
      Ngā mihi,
      Romy

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