OpenAthens links have hit 360link – experiencing some issues with EBSCOhost and the helper sidebar

Kia ora koutou

360link (our link resolver) has started applying the OpenAthens links – so you will see Google Scholar full text links and some Multisearch full text links now direct users to sign in via OpenAthens.  This hasn’t gone entirely smoothly and we are investigating options for the following 2 issues:

  1. EBSCOhost database article links – users are getting an authentication error 103 screen.

We have traced this to a mistake I made in some of the  set up and are now correcting the settings – however, the fix will likely not kick in until tomorrow as it relies on a daily profile refresh.

2) Browser errors in the 360 link article helper sidebar screen.  We think OpenAthens is not going to be compatible with the sidebar (as many of our resources are not these days) so we are looking at options for removing this.  Using the “open content in new tab” links at the bottom of the side bar get around these errors in the meantime.

3) We have also seen the first few students unable to log in to OpenAthens.  IT’s IAM team are still working on adding missing students – they are processing these in batches and will likely need until the end of the week to finish.  We will report any users that report problems logging in through to get them added ahead of schedule.

Catalogue links have not yet been updated so these are an alternative for people having trouble logging in to OpenAthens.

Ngā mihi,

Romy (on behalf of Library Digital Services Team)

One thought on “OpenAthens links have hit 360link – experiencing some issues with EBSCOhost and the helper sidebar”

  1. Mōrena. EBSCOhost links with this issue are now working, but please continue to report any errors you come across to Library Digital Services. Thanks!

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