***UPDATE 28 Nov – the issue is still ongoing and affects all Open Athens libraries worldwide. Open Athens did give us a proxy link to use but it is not working this morning – we have reached out to Sage to check our proxy-IP access.
To clarify – searching/browsing for your article after hitting the error message will only work if you are on a campus IP range so likely will not work for our off-campus users. If people off-campus need article pdfs urgently anyone on campus wired network should be able to access (via Sage internal search or via doi links that don’t have the OA redirector prefix added) and download pdfs that can be emailed to off-campus users. – Romy 28/11/22***
*UPDATE – temporary Proxy IP may not be the solution. Use the work around of ignoring the error and entering resource/keywords into the SAGE search bar. The resolution ETA is on or before November 29.*
Kia ora koutou,
There is currently a known issue with the SAGE Journals database where an error occurs after selecting your institution to log in with OpenAthens. The message reports an error with your institution’s security ticket.
Ignoring the error and entering your resource/keywords into the SAGE search bar also seems to still work.
We have been in touch with EBSCO who are arranging a temporary OpenAthens Proxy IP while the issue is being resolved.
The issue can be tracked on the Open Athens status page.
Ngā mihi,
Leah
I was able to access with no problem from google Scholar which is interesting.
I was able to access a Sage article with no problem from Google Scholar which is another option (as long as you have University of Canterbury set up as your library).