Kia ora koutou
Users have reported getting the following error message when trying to renew items on the new catalogue this morning:
“Connection to the library management system failed. Information related to your library account cannot be displayed. If the problem persists, please contact your library”
I will investigate and attempt to fix but this may require Margaret intervention and she is not working today. In the meantime if you get queries from users – please give them the old My Account link or renew items on their behalf in Horizon https://ipac.canterbury.ac.nz/ipac20/ipac.jsp?&profile=a&menu=account
If the problem persists, I will add the old link to the error message or somewhere else in the Your Account menu .
Ngā mihi,
Romy (on behalf of Library Systems)
Ok – upon further investigation it seems the renewals issue doesn’t affect all item renewals e.g. normal loan items seemed ok, 3day loan itypes are definitely affected but could be something to do with the due date format and renewals so still investigating.
It appears to be a due date format issue and even though normal loan items can renew the due dates are being set in American date format which means everything people have already renewed will need to be checked and edited back. That will be our focus later in the day but for now still trying to work out how to fix this.