Kia ora koutou

After the cyclone guys flitted through offices updating Monitor docks for staff with laptops we noticed some staff getting repeated DB process dead/SQL errors with Horizon throughout the day when trying to CKO/CKI or save record changes.  There were also some issues with people unable to remote into their laptops from home.

We think we have tracked this down to the monitor dock’s power mode/sleep settings.  The docks were going to sleep when laptops had idled for a while and when asleep so were their LAN network connections  which upset Horizon’s connection.  Also means your computer is not findable on the network so remote desktop also failed for people.

If you have a laptop with monitor docking station (the dock will be the screen with the camera pull out at the top and speaker if you have the standard 2 new monitor + laptop set up) – check its power mode (if you haven’t had any errors from Horizon you probably don’t need to check).  There are some small buttons just in from the power button on the right bottom of the monitor – the one closest to the middle will launch the on-screen display menu as in the pic below.  You can navigate around the menu with the other buttons. I pinched this pic from the service now knowledge bask so ignore the red boxes around things and instead look at the highlighted bits to point you in the right direction for the power mode setting – it should be on Performance rather than Power Saver.

Ngā mihi,

Romy (on behalf of Library Systems)