Kia Ora everybody. It has taken me a lot longer than it should have done but the Service Standards are finished and have been signed off by Managers.

Thank you to all of those who have contributed either with feedback or in our little working party. Special thanks to Sara who really took these on and kept them moving. The standards are designed to be a high-level approach to how we conduct our service. They will not be and cannot be encyclopaedic or capture every nuance. There is hopefully still grey left in there – which I think is a virtue rather than a flaw.

They will assuredly not be perfect. I have set a review date of November this year to look at these again and to fine-tune them after a year of experiencing them in our environment. I’d like us to give them a go until then. However, if there are any mistakes in people’s names or specialties in the Appendix, please let me know.

I have put them into the Files section of the Service Standards Channel of the All-Staff Team (2023 Library_Service etc., etc.). I had issues with CC this morning, so this post is a delayed one.

Ngā Mihi, Simon