As we all start to delve deeper into our new systems, we will discover things that don’t quite work as expected, or things that we can’t do quite as we used to in our old systems. You will also receive feedback from our students/staff as they start to engage with our new systems. Below I have listed the places you can go to seek help or pass on feedback.
- Please first check the MLM training page on Sharepoint. There are lots of resources on this page including links to Info Sheets & Guides on the right navigation bar and Listening to the Waka Board which lists know bugs or enhancement requests. It also lists all the Functional Co-Lead staff from the MLM Project
- Discuss with the Functional Co-Lead for your area to see if this has already been reported.
- Report any new issues via UC Services Portal – there are 3 new reporting forms relating to FOLIO. You can use these for MultiSearch as well. You can find the forms by searching for Library in the main search box or under Raise an IT request and selecting Library.
- If the query is about accessing an electronic resource, please email collections@libr.canterbury.ac.nz
- If the query is urgent eg. student can’t login, then please contact Library Systems
Ngā mihi,
Jenny