Horizon request issues

On several occasions over the weekend borrowers were unable to make request on the Catalogue, and Library staff were also unable to make those same requests in Horizon. Error messages referred to limits being reached. However, those requests were able to be placed later in the day.

I don’t know what caused this, but if you see repeats of this problem please let Library IT know with borrower and request details. Thanks, Peter.

One thought on “Horizon request issues”

  1. An addenda – if dealing with 3 day loan items, remember the limit for requests is 3 so in many cases the Maximum Limit message may be correct.

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