Kia ora koutou

Unfortunately we have had a few reports that users signing in to their interloans account with the new OpenAthens method are not seeing their account history.  They are getting brand new accounts created instead of being taken through to their existing account.

We have reported this to OCLC and hope they will be able to get the accounts merged or cleaned up soon.  In the meantime – if affected users log out of the new account and then close browser and try to sign in again – if they select the second button on the choose sign in page they will be signed in to their existing account with history (e.g. loans, request history).  They an still place requests etc. using the old sign in method.   If they don’t see the choose sign in page they may need to clear cache , use a different browser or incognito/inprivate window.

Ngā mihi,

Romy (on behalf of Library Systems)