A few staff have now experienced the ‘fatal error’ problem interrupting a Payment Plus transaction and causing uncertainty as to whether the payment has actually gone through. The underlying cause is network speed, so ICTS are tasked with fixing the problem.

In the meantime, Library IT, Copy Centre and Lending have collaborated on a strategy to manage the effects and resolve the problems caused by the interruption to the transaction. For full details, read this Wiki page under the heading CSGold causes a Fatal Error Problem

Note that you will no longer see the underlying error message, so there is no need to print screens or send emails to Library IT – this is all done AUTOMATICALLY. Lending Team will take responsibility for resolving fine payment problems as soon as possible.

Remember the 2 minute rule – you MUST wait 2 minutes between each Payment Plus payment on the same account.
Helen