Marilyn has discovered that the note collection box in our reload station was upside down. This probably explains the problems we’ve been having with the machine rejecting notes. When anyone observes someone successfully using a note in the machine please let Marilyn know.
Worked fine this morning.
I have e-mailed copy centre
Comment from Marilyn: "Thanks
Yes I can see that notes have been added at the weekend so it is now working with the note tin in the correct position. Marilyn"