All posts by apa114

CPIT Student Registration (CTA Agreement)

I’ve heard from several staff that they’ve had CPIT students attempting to register under the ULANZ/CTA scheme with student cards that do not have an expiry date.

I have followed up with the CPIT library and had confirmation that CPIT student cards should still have the current year date. CPIT staff cards have no dates (and never had). So if someone says they are a CPIT student and presents a card with no year date, it is likely that they are only a visitor to CPIT and should therefore not be registered.

If you have experienced this already and can remember the borrower’s name, please email it to me so I can follow up.

Thanks,
Fiona

Customer Services Wiki – Borrower Registration Processes

Hi all,

If you are looking for information and/or instructions about registering borrowers at the information desk (be that ULANZ, CTA, Proxy, CCEL, Subscription Members…), it is now all on one page:

It is the first link under Information Desk & Services, entitled “Borrower Registration”.

This is both to streamline the front page of the wiki, and also to keep all information together.

You will notice some instructions on this page for the new process for Subscription Members (aka External Borrowers). Please note that we are currently testing the new process at Central so are still only taking registrations at Central.

Thanks,
Fiona

Payment Plus – New Payment Category

You may notice that from tomorrow the Payment Plus program will have a new payment category – Membership Fees.

We will use this feature to take payment for external library membership fees, including the cost of Canterbury Cards, at the information desk.

We have yet to process a new membership application with the new process and will be testing this at Central over the next couple of weeks. Once several of these have been processed and we’re sure of the process, I will organize training at all libraries in processing the applications and taking payments.

In the meantime, please do not ‘test out’ this new category.

Catalogue Search Problems

Patrons are having trouble with some searches on the catalogue. Keywords, Course Codes, Author Keywords and others are not working at all, while Author Alphabetical will locate the author but you cannot access a list of titles by that author. This has been reported to E-Services. (Multisearch is still linking to items on the catalogue)

Ngâ Awa E Rua review

A project group has been set up to review current library practice against the library’s bicultural plan, Ngâ Awa e Rua, identify new areas for development, and make recommendations. The members of the group are Nekerangi Paul, Aurelia Arona, Joan Simpson, Gabrielle Faith, Jenny Owens, Caroline Syddall, Sue Thompson, Peter Lund and Fiona Tyson.

As a start, we have drawn up a document that catalogues the work currently being undertaken across the library to meet the various strands of the plan.

If you would like to comment on this document, please contact any member of the group.

Jargon-busting

Kia ora koutou,

I am in the process of creating a wiki page that lists jargon (including acronyms) in the library field, as well as in the university environment, as a reference source.

e.g. library words like PAC, HD, LMS, recall, LC, Summon

e.g. uni words like SMT, MDT

Suggestions are welcome! Please email me your words, or add them in the comments to this post, and I’ll add them into the list.

Thanks,
Fiona