All posts by blogsarchive

Mopier in Den

A mopier is being trialled in the Den for the rest of the year. It is for printing A4 only – no copying or scanning as yet. There is a huge paper capacity and it should be possible to load sufficient paper for one day in the morning. It is now operational and the old printer is turned off. The paper drawers are locked. One set of keys wil be kept in the Help Desk drawers and another set in the key cupboard. I’ll organize some small group training asap.

EDMI 144

Students are coming to the desk asking for Maori tapes/CDs they’ve been told are on Restricted Loan. These tapes/CDs were only given to us to put into the collection today (Thursday) so they are not available to students just yet. Sian is working hard on them!! Once they are ready they will ALL be on 3hr loan. EC

Clubs day

A few queries at the Help Desk this morning as to where this is, students have been told the Clubs Day is in the “Library Undercroft”. The “undercroft” is a new buzzword for level 1 of the Central Library but the actual location of this event is outside on the grass concourse area.

Horizon ‘Reset PIN’ FAQs

Rule: Reset PIN value is a repeat of the entire barcode e.g. CUF1234D. Note that with some ULANZ cards, the barcode characters are not printed on the card but may be viewed through Edit Borrower in the Horizon record.
Exception: If the barcode is longer than 8 characters (as may be the case for some ULANZ borrowers), then the PIN will be the last 8 characters.
e.g. Lincoln barcode 28150010754837; reset PIN = 10754837

Rule: Speed. Depending on network speed at the time, it may take a minute for the reset value to take effect. If in doubt, wait.
Exception: Report any exceptionally long wait to Library IT for investigation.

Rule: Login is not case sensitive
Exception: the ‘Old PIN’ entry when changing PINs is case sensitive. If you reset a borrower’s PIN, ask them to use lower case when they go to change their PIN.

Resetting PIN

Just a reminder – when you reset a PIN it will become identical to the barcode, including the CUX…..D. When logging into My Account, it won’t matter whether they use upper or lower case for the CUX – D letters. It might pay to demonstrate to the borrower and check the success of the reset in the process as sometimes we’ve had to do a double reset to get it to work.