Teams will be upgraded to Office 2007 before the 16 November when the students will be upgraded.

13 Oct Library Administration
15 Oct MB
20 Oct Central – Info Services, Interloans and Bindery
21 Oct Central – Lending
27 Oct Education
3 Nov Law
10 Nov PSL
11 Nov Eng

At 4pm the day before Library IT will remove Office 2003 and clean up profiles. Those staff working after 4pm cannot use Office, and will need to use a web browser to access email. After the Library closes Office 2007 will start to install. Library IT staff will be available from 8.00am, do NOT login to any workstation or laptop until Library IT staff tell you to. Once you have been upgraded do NOT login to any workstation of laptop that still has Office 2003, this includes the student installed PCs where you will need to use a training login until 16 Nov. If in doubt call Library IT as you will create problems not only for yourself but also for anyone who logins into that workstation.

The IT Help page has information on using Office 2007 and links to the ICTS help which is extensive. Library IT is happy to arrange training after the upgrade if you need it, but experience with Collections staff was that it was not required. It does take an hour or so to become used to using the new layout. If you need advanced help with Word or Excel then Carole and Liz are happy to help otherwise contact Library IT.

Library IT will be asking staff who work only in extended hours to change their password so that Library IT can do the conversion for them during the day. We have a process worked out with ICTS that we will explain to affected staff in more detail. If you are away during the conversion you must contact Library IT before you first login to ANY workstation.

The good news is that once you have got used to Office 2007 you will find it is much nicer to use.

Cheers

Anne

There will be a demonstration of Serials Solutions Summon at 8.30 Wednesday, probably in the L4 Training Room. We are thinking of replacing 360 Search with this product. Please come and see it or alternatively if you are at conference go to the stand.
Cheers, Anne

A number of staff have received an email from Price Waterhouse asking them to participate in a survey.

Jacqui Lyttle, Policy and Risk Manager in PIRU has indicated that PWC (PriceWaterhouseCoopers) are the University’s internal auditors and this is a legitimate email, incorporating a link to a fraud survey being conducted as part of the University’s review of fraud awareness and processes within the University.

Feel free to answer the survey. Anne

The old Camelot website will no longer be accessible from Friday 28 August. If you have not converted a particular area to the wiki then please let Library IT know before that date. We will keep a backup copy on DVD just in case. Anne

ICTS and Library IT will be moving Library files to the new file system starting the week 27 July. Please clean up your files on Q: and S: by that date. There will be some distruption as we move, but we will notify staff on Counterculture in advance when it is happening.

In the background we are moving services off the old servers to their new location and cleaning up the N: drive that contains the databases that are not web based and a number of other applications. This also used to contain the Horizon reports that were shifted some time ago to K:. We found that some people are still using old methods of getting to reports on N: which has caused a number of problems when we deleted them. Some people have also added print queues that that point to servers that will be going.

Please report any problems to Library IT.

In the next 6-8 weeks the Library is moving off our three physical windows servers to one virtual server and two file systems. We will move from owning our own Windows servers to effectively renting space on ICTS servers and file systems. This will cost about the same amount as our current maintenance but is much easier to upgrade and support, and some parts will have full disaster recovery options as well.

Tier One, full disaster recovery within an hour, will include Digital Library, K:, S:
Tier Three, recovery from the tape library which in a big disaster may take 2-7 days, will include Q: drive and stored digital objects areas such as DigitalDevelopment, NZ Gazette and archival copies of MB objects.

Staff need to make sure that business documents are stored in the K: or S: drives and not on Q:. For help on the appropriate place to store files please talk to Carole or Liz.

There are currently 72Gb of files on Q:. This is advanced warning that we intend to delete files over a certain age from Q: before the move as per the Use of Networked Drives SOP.

Please look at tidying up your files in the next couple of weeks.

Thanks, Anne

Both the UC Research Repository and Digital Library are now available for normal use. Last week we had asked Library staff to avoid working on these databases to give ICTS a chance to finish the backup and restores of systems also using that SAN. All IT systems should now be working normally, please report any problems to Library IT.
Anne

ICTS are doing some reconfiguring of their SANs. A number of servers will be shutdown mostly running test systems. It will also include the U: drive which will affect a number of Library services including Datastream, NZ Gazette, Validator and a few others

The Camelot wiki and EFTPOS should be back now. E-cast should be back soon.

If you have any important files that you were working on today it would pay to back them up to somewhere other than K: or P: as these drives will not complete a backup until late tomorrow as the backups are competing with the restores. Use D: or a USB Pen.

Cheers

Anne

There are still major problems with the main SAN which will take a long time to resolve.

ICTS are working tonight on restoring Blackboard and email. There will be ICTS support in the Central Library on Sunday from 10.00am and phone support from 8.00am

EFTPOS and Web deposit of money is down. There was some confusion about this today that this was just affecting a few students rather than everyone. This has now been given priority to restore. Some software is not working on student PCs.

No notices have been sent out, refer users to My Account. Most other Library services are working.

Do not log out any working PC until further notice. It is not possible at the moment to login again or access any of the drives. Staff email is working on campus but cannot be sent or received off campus

For further details see the ICTS website

Thanks
Anne