We have had occasional reports of borrowers not receiving etxt messages. One reason for this could be that the mobile phone number is not entered correctly in Horizon. If you talk with a borrower who has not received an etxt when they would have expected one, please ask them to log into My Account in HIP, and check their phone numbers on the Profile page. If the numbers are wrong, they should click on the link to “UC Student Web” and correct the number there. This will then flow on to Horizon and etxts should be sent to them from then on.

Note that there is a preferred order when sending etxts. If a borrower has more than one mobile number listed, we only send one message in this order:
m – mobile
mt – mobile, term
mp – mobile, permanent

Alison Rashbrook

When checking books in, it is sometimes useful to have a copy of any CKI notes that are attached. Horizon does have a CKI slip but we haven’t used this feature in the past. I have now tweaked Horizon to make the CKI note print on the CKI slip.

If you want to print a CKI slip, you do this after you have closed the CKI note window and any Blocks windows that might open. When the item displays in the CKI list window, simply press Ctrl + F10 and your receipt printer will print a slip listing these fields: borrower barcode, title, item barcode, collection, call no., and CKI note.

Please let me know if there are any other fields that you would like to print on the CKI slip.

Alison Rashbrook

The recall bug in HIP has been fixed. This bug prevented users from renewing an item when they also had another item that had been recalled. Library IT have updated the Items Out screen in HIP to remove the warning note about this bug.

From Tuesday you will be able to see a borrower’s username in their Horizon borrower record. It will display just above their name. This should be useful to staff helping users with problems logging into My Account in HIP.

We have created two new reports that will help staff track down items that are still partly ‘on display’. These are items which have been on the new serials display or a special display but which have not been checked in to remove the ‘od’ item status and generate any holds. There is one report for monographs and another for serials.

Both reports are found via Horizon Reports > Horizon database changes > Book displays. The serials version is also available at Horizon Reports > Horizon database changes > Serials maintenance reports. To run the report, simply click on the report name, select your library, and click ‘Submit’.

Hopefully this will help staff track down these troublesome items.

There have been a few changes recently with the reports that add and remove items from the new books and special displays. Here is some information that will help staff who work with displays.

All the reports that you need are on the book display report page which is reached from Camelot > Horizon Reports > Horizon Database Changes > Book Displays. The reports are grouped so that all the New books reports are separate from the Special Display report.

To put items on the new book display, select the report “Put new books on display”. Scan in the barcodes, and the report will update collection, itype and item status. If you want to remove a particular item from the display, use the report “Remove selected item from new book display” and scan in the barcode. If you want to remove all items from the new books display, use “remove all books from display”. This will remove them all at once and no further scanning is required. Note that both these reports will restore collection and itype settings to the original, and you just need to check them in to pick up any requests and restore the item status to “In Library”.

The special display reports work in much the same way. Items are added to a display through the “Put books on special display” report. This is also where you name the report. You can then get a list of all items on that display by running the “List books on special display” report. As with the new books display, you can remove selected items or all items using the two Remove items reports.

A reminder about naming Special Displays. Please remember to make your display name distinct. We would like display names to begin with the Library name, i.e. PSL Top Scientists. We currently have 3 displays about Edmund Hillary and when this happens there is a risk that the wrong report will be removed.

If you have any questions or find any problems, please email Library IT

When running the “Expired and cancelled holds” report, staff sometimes find a “stuck hold”. Previously these have been reported to Library IT for deletion. Library IT have created a report that will let you delete these stuck holds yourself. From the Camelot home page, go to Horizon Reports > Horizon Database Changes > Requests, and select “Delete stuck hold”.

Enter the item barcode, and click “Submit”. If the right borrower and item information displays, click “Verify”. The report will tell you if the hold has been deleted. If there are any errors, or if the wrong borrower is listed, do not proceed. Click the “Reject” button and email Library IT with details.