The University of Canterbury has been receiving unusually high levels of phishing scams recently which is resulting in numerous calls to our Service Desk. While we do not normally object to this it is creating a high workload for Service Desk staff. Could you please advise your colleagues that if they do receive any messages which looks like a scam to just delete it. ICT Services will continue to monitor spam activity and stop what they can. Can you also advise your staff to never divulge personal or confidential information to any message they did not expect no matter who it comes from. For example usercode and password is frequently used to access our Exchange servers and use them to send even more spam.

This won’t affect the libraries (hopefully) but you may get questions from students/staff on the day…

from ICTS
“On the morning of Saturday 6th October between 9am and 12pm there will be rolling network outages of up to 15 minutes for the Biological Sciences building while work is performed on a network communications room.
The following buildings will also experience up to 30 minute network outage between 9am and 10am due to the same work: von Haast, Old Maths plus North Arts, South Arts, Central and Science Lecture Theatres”

Romy

Hi All

Those of you who have been upgraded to Windows 7 and are now using Internet Explorer 8 may have problems accessing e-books and some wiki pages.
We have identified some add-ons and accelerators that are causing problems. These are the Sophos Web Content Scanner toolbar, and all the accelerators that come with IE 8.
Staff upgraded to windows 7 in the future should have these disabled by default as ICTS are now aware of the issues with these – but those of you who have already been upgraded should manually disable them. Instructions on how to do this can be found on the wiki page
Internet Explorer – Add-Ons and Accelerators

Kind Regards,

Library E-services

From ICT

“The following scam (below) has been widely reported on Campus.

Please delete the message. ICT Service Desk does not request password information by email“

Hi all
For anyone that’s interested, the presentation delivered at the September 12th LLO meeting can be found at:

K:/support_services/presentations/llossept2012_LSS.ppt

A number of resources are down this morning including the wiki (Camelot), VDX (interloans) and the UC Research Repository. There were some patches to servers overnight, so this is probably related. ICTS are working on it.

Donna
Library eServices

You may have noticed problems connecting to full text today. The response from Serials Solutions:

“There is currently an issue with 360 Link that was caused by an update that we are in the process of releasing. The Development team is in the process of rolling back the deploy. Once they’ve rolled back, Link should be back up. I’ll let you know when I’ve heard back from the team.”

Donna
Library eServices

We’ve had some questions about how to create links to EBL ebooks for LibGuides. I’ve created a page on the wiki with instructions on creating links to titles, chapters, or individual pages:

http://wiki.canterbury.ac.nz/display/LIBRSTAFF/Linking+to+EBL+ebooks

Please send any questions to Library eServices.

Donna
Library eServices

Could all owners/editors of LibGuides please check the following report for broken links on your guide(s) and fix them as soon as possible.

file://K:/information_services/LibGuides/custom_linkcheck_report_2012-07-06.htm

Thanks,
Donna
Library eServices

It has been reported that some staff members had difficulty accessing AskLIVE from home over the last few days because they didn’t know the URL. A staff login link has been added to the “See Also” list on the AskLIVE page to avoid this problem in the future.

I would also recommend that staff try to remember the wiki URL, wiki.canterbury.ac.nz, for future reference. It’s easy to remember, and provides direct access to the Camelot wiki and a lot of the information and resources that you might need when trying to work from home (but keep in mind that the links to K drive documents won’t work off campus).

Donna
Library eServices