This will affect us during part of this morning for High Demand (and also reporting IT faults via Assyst).
—John
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
A heads up that all Contact User (i.e. customer) accounts have become discontinued in assyst. This means that there is no access to the Self Service Portal currently for customers. Support staff are resolving it now, but if you’re viewing tickets in assystWeb (the Technical Portal) you’ll notice the Affected User details have a strikethrough.

This issue may also affect some actions from being taken e.g. Send Email *Email. Please try again later once the customer account is reactivated.

Fixing this issue will take approximately 2 hours, and over this time customers’ access will be gradually restored. All customers should have access again by approximately 11am.

Please also forward this email on to any other Technical Portal users who may have missed this update.

Regards,
Amy Wilson
Service Delivery Consultant
Information Technology Services
University of Canterbury
Christchurch
New Zealand
TEL: +64 (3) 369 3212
EXT: 93212
CELL: 027 499 7949
RM: Dovedale Village, room DD02

A leap second will be added today at 23.59.60 UTC/GMT, which for us is 11.59.60 a.m.

“Hoorah” quoth Dave L. “Oh no, a second late for lunch” sighes Anne M.

https://en.wikipedia.org/wiki/Leap_second
or, more nerdified
http://www.iers.org/SharedDocs/News/EN/BulletinC.html

Cheers,
John
(wearing his Physics/Astronomy Liaison Librarian hat)

If anyone is seeking assistance from a Liaison Librarian today and tomorrow (Mon–Tues 22–23 December), please direct them to me.

I am now based in the Central Library, Level 5, ext. 6592.

Other details on my Profile stay the same
http://canterbury.libguides.com/profile/JohnArnold

Best,
John

In view of fairly frequent queries on AskLIVE, etc, the Library’s APA Style page on Legal Resources has been revised and now includes guidance on citing regulations and treaties (including the Treaty of Waitangi) as well as on citing Acts and case law. It is hoped this will enable answering such queries easier in future, particularly for undergraduate students.

Any really curly questions about legal citation should be referred to the Liaison Librarians for law.

The Long Story (for those interested…)
APA’s publication manual details legal referencing in Appendix 7.1, but the appendix is almost entirely about US legal resources. US legal information is structured a bit differently from NZ legal information, and this is reflected in how they are referenced. For example, US reported cases only have the (year) format, whereas NZ cases can have (year) or [year], and there are other subtle differences, such as whether italics are used for case names.

Fortunately, as noted at the beginning of Appendix 7.1, APA’s legal referencing is a variation on the Bluebook, and the Bluebook in turn has a specific section on citing New Zealand legal resources (table T2.29). Even better, the Bluebook referencing for NZ legal resources is very similar to what is now the standard NZ referencing style (NZLSG). The revision of the Library’s APA Legal Resources’ page is in line with these specifications.

It is fine to use the Google Chrome web browser in the Staff Portal (aka Technical Portal) of Assyst. ICTS successfully applied a fix to the problem last year.

(This updates the earlier Counterculture posting of 27 August 2013 http://library.canterbury.ac.nz/blogs/counterculture.php?itemid=16612)

Cheers
John

From Amy Wilson, ICTS at Tue 3/12/2013 8:48 a.m.

“We are currently experiencing access issues with assyst – both with the Technical Portal and the Self Service portal. We are aware of the root cause and are working to restore access to both portals as soon as possible.”

All the best
John

(Below, a message from ICTS about the H-D Staff Portal. Cheers, John)

Chrome was updated on Friday and unfortunately the latest version is not supported by assyst. There is at least one known issue, which is the missing left-hand menu.

At this stage we do not have an ETA for a patch to update assyst to work with the latest version of Chrome. You will need to use an alternative web browser, such as Internet Explorer, Firefox or Safari, in the interim.

This only affects assystWeb (the technical portal) currently. The customer Self-Service portal is still able to be used via Chrome.

Regards,
Amy Wilson
Incident/Problem Consultant
Information and Communication Technology Services

Just to confirm these details, as there seems to have been a little confusion in some quarters!

Time: 2–3.30pm today
Place: EPS Training Room

The Training Room is on the ground floor of the EPS Library. Come in the main entrance, through the automatic glass doors, and continue on straight ahead, past the information desk on the right and the room is on the left just after the printer and photocopier.

Probably a good idea to bring a pen for taking notes. I’ll be giving out a handout.

Cheers
John

I will run this session, which is mainly aimed at frontline staff to develop their knowledge.

The session will focus on problemsolving: what staff could be expected to answer immediately and what sort of queries need to be referred to “the experts.”

To help in my preparation, it would be great to have examples of the sorts of EndNote questions frontline staff have fielded recently. Feel free to post here or email me.

John Arnold

… are now available on the K: drive.

John