A while back now, ICTS set up a new print service for all our staff printers on one of their print servers. At that time we asked library staff to install the new print queues on their pc’s, and Lin and myself have also been making this change on the various pc’s we have encountered since then as we have needed to. During the time since that change, both the new print service and the old one, have been running side by side, and both services have been available and working.

Last week, our old print server was decommissioned. This ment that anyone who was still using the old print service stopped being able to print. We have fixed up most of the cases where this has occurred. However, some staff installed the new printers back when they became available, but did not delete the old ones.

These disconnected printers cause long delays, when a staff member activates a print function on their computer. The system first tries to determine what printers are available for use, and will not move on to the next step in the process, until it has tried repeatedly to find these printers which no longer exist, and finally times out after about 30sec’s to a minute.

So if you are having difficulties or delays with printing at the moment, the first thing to check is if you have any printers with the term “cantwl1” in their names. If so, delete them, and if necessary re-install the new version of that printer. The new printer of the same name should be on “cantwp.”

If you have any difficulty with these steps, or are not sure how to check your printers, please contact Library IT.

Shane

Have notified ICTS and they are looking into it for us.

Shane

ICTS are reporting that they are having problems with many of their services at the moment. So far we have noticed that campus printing is down, diebold is down, and Confluence (Wiki) is down. I’ll try and get more specific details and update this post shortly.

Shane

ICTS has been notified and they are working to correct the problem.

This means that anything requiring user authentication will be unavailable .
This includes Internet, Wiki, My Account in HIP, and probably a bunch of other stuff.

I will update this post as more info becomes available.

Shane

We are investigating to find out when it will be expected back up.

Shane

Marilyn from the copy centre has asked me to remind everyone of the following:

The pricing of Student printing and copying will be dropping to 7c per page today. The changes are being made to the CS Gold system at the moment, and should come into effect at some point later today.

Shane

There appear to be some issues with accessing USB pen drives from Student PC’s in the library workrooms. I’ve tested a number of different models of pen drive in the Lvl 5 Training room since the problem was first reported, and none of them will work under a student teaching account. We are working through this issue with Paul in ICTS to try and remedy the problem, but for the time being, if you need a file for a tutorial class, you will be better off putting it somewhere accessible on the network, like the U: drive scratch directory.

If a student requires access to their USB pen drive for study purposes, please direct them to one of the ICTS workrooms, like The Loft, for the time being. The ICTS workrooms are not having this problem.

Shane

As it is now in a secure location, the pc and screen have also been upgraded, as has the network connection. There is also a new phone located in the cage, which shares the same extension number as the original phone near the lift, (which is still in place).

Shane