Interloans staff extend their heartfelt thanks to Maria for helping them by clearing the underbench area, designated for empty hamper storage, of reusable materials. As a result of her efforts…
From this day on:
– all empty hampers are to be stored under the bench in the main room
– all materials from unpacking of Library mail are to be considered for either reuse or recycling
Items worthy of reuse are to be stored in the old ‘lettering’ room.
– Envelopes and bubble wrap in shelves under the old ‘serials’ bench
– small boxes in the white plastic containers stored under the higher bench
– larger boxes placed tidyly (some stacking is alright) on top of the higher bench
Items NOT worthy of reuse, OR items that cannot fit into the space designated for them in the old ‘lettering’ room, are to be disposed of in the recycling wheelie bins or left in the loading bay to be collected.
No matter what it is please refer on any enquiries about interloans that you cannot answer. Last week a user made a special trip (at our request) into the library to sign a consultation form in the front of a University of Auckland thesis that is now very overdue and was being held back in the workroom for signing before being returned to the supplying library. He had been out of town and we had left voice mail messages, messages with a flat mate and sent emails. Unfortunately he didn’t absorb the information that he had to come to the Interloans workroom. When he called at the desk he was told noone knew anything about it and went away. He will come in again before we close for the year. Thanks and hope you all have a great Christmas and New Year. Janice
The reorganisation of the Central Library Level 1 (un)packing room is well underway and pre-agreed procedures as below can now be followed:
* all packing to be done on the ‘new’ bench in Room 110a (sellotape and packing tape will be repositioned to a shelf in this bench)
* mail sorting and Collections unpacking to be done as usual in Room 110a
* Interloans mail for unpacking to be placed on the ‘new’ bench in Room 110a (formerly the Bindery’s lettering room)
* reusable materials to be stored tidyly in Room 110a: envelopes/bags under the new bench; boxes and wrapping in storage bins kept under the original bench.
* outgoing mail to be placed at the loading bay end of the bench in Room 110 (no empy mail ‘trays’ to be left on bench – place on empty wall shelves opposite)
* all the remaining benchtop in Room 110 to be used for hampers (no stacking) for delivery/collection
* empty hampers to be stored under the bench Room 110 (some removal/sorting of reusables still to be done)
Interloans staff will be away from their workroom from 3.30pm today – they have moved their ‘lunch’ to celebrate the season with a late afternoon / early evening event.
I am pleased to announce that Sue Thompson has been appointed to the position of Interloans Assistant Librarian in the new merged Interloans and Information Services Teams; effective 2nd February 2009 upon the retirement of Katharine (Kate) Samuel. Congratulations Sue and good luck in your new role. Janice Farrelly, Interloans Librarian.
Just a reminder:
* items on Hold SHelf with a Black Marker (Interloans) are not to be removed from the shelf (except when collected by the requester of course)
* please remove CKI notes from UC items issued on Interloan – these items are left at CKI with a yellow note on top reminding staff to do so.
A small group (Jenny Abrahamson, Kim Bestic, Janice Farrelly, Julie Lewis, Chris Lyall) is looking at possible solutions to congestion and ergonomic problems in the Level 1 (un)packing room.
As a first step space has been cleared under the bench and under the freestanding unpacking table which should allow enough room for all empty hampers to be stored.
All staff who handle empty hampers in this area are asked NOT to leave them on the top of the bench or on top of other hampers on the bench. Please stack all empty hampers under the bench or under the middle table.
The freed up bench space should allow Warehouse staff to leave all hampers on the bench as singles i.e not to stack them. Warehouse staff will be contacted with this request.
Please note that several months ago policy/procedures changed with regard to how users pay for their interloans when paying personally.
Money must be loaded onto their Canterbury Card BEFORE they place the request online. Users no longer pay at the desk when they collect. Interloan staff deduct funds remotely from the user’s Card and supply the item at the time of receipt. Many of these are electronic copy requests and go straight to the user’s mailbox.
A request was recently sent to Library IT for changes to be made to the Interloans Request Form to make this requirement clearer. Thanks Janice
As there have been several complaints lately from users about Library service desk staff giving them misinformation about Interloans I though a few guidelines may be helpful.
* do not say that a copy interloan would be here in 2-3 days. It may well be but unless an ‘urgent’ service is requested there are no guarantees. Also tighter copyright/licences restrictions on electronic delivery mean that an Interloan may have to be sent by post!
* encourage users to complete the ‘no longer needed by’ date field on the Interloans Request Form. If the user’s expectation of receipt is unrealistic Interloans staff will contact them before proceeding with the request
* telling users that an item is held at ‘x’ ‘y’ or ‘z’ library is not helpful. Interloans staff will source it from the most appropriate library
* please feel free at any time to refer users to Interloans staff. Staff are happy to come to Central desks or to communicate with users by phone or email
