Kia ora koutou

We’re having problems with the borrower load again – looks like since yesterday morning so some borrower records won’t have updated including a couple of external borrowers Tim O’S just emailed through.  Have notified Digital Services and asked them to restart the webservice culprit but late in the day so may not happen until tomorrow.

Ngā mihi,

Romy (on behalf of library systems)

Kia ora koutou

It seems when it rains it truly does pour (in borrower load land anyway).

Digital Services have sheepishly confessed that from 28th November 106 student records have been assigned UICs (a meant-to-be-unique  identifier used extensively by Margaret’s load programs) that had already been allocated to staff records.  This means there have been some really odd Franken-records loaded to Horizon with a mix of 2 completely separate identities’ data fields.  Corey is working through fixing them up but that is creating a bunch of borrower load errors in itself (new student record tries to load – yay… but can’t because other unique identifiers e.g. barcode and student ID etc. are already in Horizon under the existing botched Franken-record).
We will try to get through fixing them up over the next few days (but TBH I am feeling a bit snowed under with all these issues happening around the same time creating a tangled web to try and sort out…and have a lot of MLM work to do this week).  Be aware that some strange borrower issues could occur.

Ngā mihi,

Romy

Kia ora koutou

We’re experiencing a repeat of the borrower load issues we faced recently (posted about on Teams All library staff channel).  There are a handful of student record updates that didn’t load this morning.  We have reported to Digital Services and they’ve restarted the problematic service and are looking into how they can prevent further outages.

Ngā mihi,

Romy (on behalf of library systems)

Kia ora koutou

FYI from Digital Services – they will be upgrading the MS Office version from 2019 to 365 on all the student computers in the library over the next 2 weeks.

Shouldn’t have too much of an impact on the software installed on these computers as most people with newer computers have been using this version for a while.

Ngā mihi,

Romy (on behalf of Library Systems)

Kia ora koutou

At the end of last week Digital Services IAM team processed a batch of more than 5000 expired student accounts that they realised had been missed out of their regular deprovisioning tasks due to a glitch.  This process removes them from the access group for Open Athens.   Affected students will see error messages like:

The signed in user ‘xxx123@uclive.ac.nz’ is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator

There is the possibility that some of these students re-enrolled and are still entitled to access to library resources – the IAM team are running reports to try and pick these up and re-add but always some who slip through the cracks.
If you get reports from students with the error message above and they are still an active student (expiry date of Horizon record is current) please refer them to Library Systems and we will log tickets to get their access reinstated.

NB: the affected students will still likely be able to access other UC systems – the process IAM runs only removes them from Open Athens access.

Ngā mihi,

Romy (on behalf of Library Systems)

Kia ora koutou

Digital Services have fixed the problem that stopped the library receiving student information updates for borrower records on Horizon.

There was a bit of a backlog of information to load so is possible there are some things are not quite right.  If you notice information that isn’t quite right (e.g. old contact info or course information that doesn’t match, missing distance courses etc.) let us know and we can request a fresh update from Jade.

Ngā mihi,

Romy (on behalf of Library Systems)

Kia ora koutou

UCGo library tile (MyAccount information and renewals functionality) is not currently working.  We believe this is likely also related to the security change that broke Payment Plus and student data feeds.  Digital Services staff are investigating.

Posting here in case you get queries from UCGo users (there are a few thousand of them!).

Ngā mihi,

Romy (on behalf of Library Systems…in what seems to be a constant stream of news of broken stuff lately :()

Kia ora koutou

AIP have migrated all their scitation.aip content to a new platform at the end of last week and the Open Athens redirector is not currently working consistently with it.  Open Athens technical support are working with the vendor to accommodate redirects via Open Athens but this isn’t quite there yet for at least some of the journals – e.g. Computing for physics articles in MultiSearch and catalogue link to the journal itself are coming up with an “open athens doesn’t recognise this resource” type error screen.

The only workaround at the moment is for people to be signed into Open Athens in their browser session and then navigating to https://pubs.aip.org/ (or clicking on the continue to resource link in the error message) and searching for the article in the new site or browsing the journal archives (for the journal title links).

DOI links for the example journal (Computers in Physics) are also not doing as AIP promised in their migration notes so suspect they are having a few post-migration issues.  Other publication ones are ok though so is a bit hit and miss.

Ngā mihi,

Romy (on behalf of Library Systems)

Kia ora koutou

We have another victim of the security changes that took out Payment Plus last week – the system we use to get student records that are new or changed is currently not working and we have received no new student information since 17th April.
At this time of year we are probably not missing all that much but could be some new pg enrolments we are missing borrower records for  and possibly some contact information changes for existing students too.

We have a ticket in with Digital Services to get the issue fixed but a lot of their staff are on leave until Wednesday so may take a while to get the records through again.

Ngā mihi,

Romy (on behalf of Library Systems)

Kia ora koutou

Payment plus should now be returning balances and working as normal.

Working with Digital Services we tracked the problem down to a security change made on Tuesday.  They have temporarily rolled back the change for the service we use to retrieve Canterbury Card balances and deduct funds to give us time to update payment plus so it can cope with the security change.

We will hopefully have a more permanent fix in place by the end of next week.

Ngā mihi,

Romy (on behalf of Library Systems)