Kia ora koutou

Some users have reported having problems trying to view pdfs in StandardsNZ today – when clicking on the “view pdf” links nothing happens.  Hovering over the links brings up an “account has reached maximum users” message.

It appears there is currently a concurrent user limit being applied to the standards, even though our subscription should cover unlimited access.  The Library Access and Collections team are trying to get hold of the right person at Standards NZ to get this fixed.  We strongly suspect this is another bug/issue that has arisen from the migration to their new site.

It may help users to “logout” in the MyAccount menu (top right) – then they will need to clear cookies in their browser (or switch to another browser they’ve not accessed the site with before). They should then re-access standards NZ through our database page link – http://ezproxy.canterbury.ac.nz/login?url=https://shop.standards.govt.nz/IPCheck/login.jsp.  If they do not get taken to https://www-standards-govt-nz.ezproxy.canterbury.ac.nz/my-account/managesubscriptions/onlinelibrary/view after logging in to the remote access login form, that indicates the browser still has previous session information cached and they’re likely to hit the same issue.

NB: there are a few other usability issues with the new standards NZ site that we are aware of.  Engineering subject librarians are aware of these and should be able to help users get logged in and  navigate to the right place (has to be https://www-standards-govt-nz.ezproxy.canterbury.ac.nz/my-account/managesubscriptions/onlinelibrary/view AFTER going through the database pages/catalogue link) to see “view pdf” links on.  The account maximum users issue above is a new one.

Ngā mihi,

Romy
(on behalf of Library Digital Services Team)

Kia ora koutou

The Future Learning and Development Team (ex ELS team) are in the process of updating the LEARN help pages,  including the staff help pages.  The “Linking to Library Resources” page has moved to https://learn.canterbury.ac.nz/mod/page/view.php?id=1126015.

The intranet version is still there but we’d like to phase that out later in the year so we only have one page about linking to keep up to date.  We think LEARN is a better place to house this information as the link-maker’s primary use is to create stable/ezproxied links for LEARN.

If necessary we can strip out the wording/guidance aimed at LEARN users and keep just the ezproxy link maker bit on the intranet for library staff internal use (e.g. for making catalogue links), if that’s preferable to LEARN.

If you’ve bookmarked the LEARN version of the stable link maker please update them to the new version as we’ll likely make some more changes to the page soon.

Ngā mihi,

Romy
(on behalf of Library Digital Services)

Kia ora koutou

We’ve had some more clarification about who’s migrating next week.  It’s only the people on the following list, if they haven’t already been migrated:

LT&R
Anton, Brian, Damian, Dave C and Dave L, Elizabeth, Fiona, John, Kathryn, Kerry, Kiera, Kim , Lisa, Margaret Paterson, Nick Scullin, Sara, Stuart, Theresa,

MB
Angela Davies, Cherilyn, Erin, Gabrielle, Hannah, Lydia, Matt, Swee Hoon.

If any of you fall into the category of still being on the old exchange server (refer to the previous post), but are not on the list above, your email will not be migrated next week – it’ll be done as a UC-wide clean up of remaining accounts in a couple of weeks.

Multi-Factor Authentication
We had a question/comment around this on the last post – if your email has already been migrated and you didn’t set up Multi-Factor Authentication already in Feb we suggest that you do so as UC will start requiring you to have set it up to allow access to your email from off campus soon.  You won’t have to text/landline verify every time you log on but may need to enter a code from your phone every now and then once IT set this up fully (plan is to eventually use this as part of your computer login process too).

Sorry for all the mixed communications.

Ngā mihi,

Romy (on behalf of Library Digital Services Team)

Kia ora koutou

We’ve heard back from the exchange migration project RE the email sent out yesterday.  They have discovered some department lists in PeopleSoft for the library that they don’t think were necessarily covered in the last library staff email migration in February.  So they are doing another round to make sure everyone has been migrated.

If you have already gone through the process successfully  in February you won’t need to do it again – you can ignore/delete the email from Ian.  To verify this go to the File menu in your Outlook and see what the link is under Account Settings – if it has a 365 in it (see e.g. image) somewhere you are done :).

If you still have canterbury.ac.nz in Account Settings you are still on the old exchange server and need to complete the migration steps/instructions on the day you’re due to switch over:

• Customer Services and LAC – Monday 22nd
• LT&R and MB – Tuesday 23rd
• anyone else not in the above departments (according to PeopleSoft) – Wednesday 24th.

If you fit the category above and didn’t get Ian’s email yesterday let us know and we will forward it to you.

In addition to the instructions sent out – if you are using LibCal Appointments (a.k.a. MyScheduler) you will need to disconnect your Outlook/Exchange integration (under Intergrations in the Appointments menu) and set this up again – server/host will now be outlook.office365.com and your username will be your email address rather than your username.  If you get an error when you test & verify your connection contact us and we’ll help you troubleshoot.

Ngā mihi,

Romy (on behalf of Library Digital Services team)

Kia ora koutou

We’ve all just received an email from Ian Wright about exchange email migration.  We’re pretty sure this is a mistake as the library was done already in February.

We are seeking clarification from Stephen Dunn the project manager.  I’ll update this post when we know more

Ngā mihi,

Romy (on behalf of Library Digital Services team)

Kia ora koutou

Some of you may have noticed that some full-text  links in Multisearch are taking people to the new Informit database (Informit changed platform in January this year) homepage screen rather to the article.   Searching for the article or journal within the database will then return no results or show the journal with a red lock symbol.

The 2 journals we know are particularly affected are New Zealand Law Review and 2010-2012 articles in Early Childhood Folio.  But there may be others.

Upon reporting this to Informit we’ve been made aware that a month ago RMIT (the organisation/uni behind Informit) suffered a cyber attack which forced them to shut down their systems.  They’re progressively getting their systems back up and running and hope to finish this process at the end of the month.  Once the servers they need are back Informit are aiming to have the missing content loaded by 8th April.

In the meantime, if someone is after a particular article and we don’t hold it through other providers/databases, an interloan request will be required.

Ngā mihi,

Romy (on behalf of Library Digital Services)

Kia ora koutou

IT have updated the background image on the ADFS login screen used to sign in to Lexis Advance, the Interloans portal and Zoom (via SSO login option).  The image has changed from the default blue microsoft image to a UC Zoom background.   Nothing else has changed – since mid-2020 people can just log in with just their username and password.  They do not need to add @canterbury.ac.nz to the end of their username.

We asked to have this updated when we first started using ADFS for Lexis Advance a couple of years ago so people would feel more confident it was a UC system they were logging in to.  It’s great that it’s finally happened…but we apologise about the inconvenient timing, with teaching material already produced for the year.   If you’ve used screenshots of the sign in page in recordings/instructional material you may want to update them to show the new screen.

Ngā mihi,

Romy

(on behalf of Library Digital Services Team)

Kia ora koutou

IT think they have worked out the issue causing some people to have problems logging in to ADFS sign in (blue university of canterbury sign in page).  This sign in method is used for OCLC (including Tipasa interloans portal), Lexis Advance database and Zoom.

The issue is affecting people who have not changed their IT password since 2010.  If you come across people unable to login to these apps you can suggest they change their password via Okta.

NB: after a password change there will be a lot of things people have to re-log in to (update saved passwords etc. e.g. email app on phone, skype for business, outlook, wiki, LibCal appointments outlook sync, etc.).   We also recommend logging out of your computer immediately after you have changed password (you can get locked out of your account for 20 minutes otherwise as the password no longer matches ).

Ngā mihi,

Romy (on behalf of Library Digital Services Team)

Kia ora koutou

It looks like the Google Scholar library links issue has been resolved and University of Canterbury is back in the list of libraries for students/off-campus people to add.

Ngā mihi,

Romy (on behalf of Library Digital Services team)

Kia ora koutou

Standards NZ is in the process of launching a new site – we are seeing error messages at the moment when trying to access the link from the databases page.  We suspect this is part of the process of launching their new site and should resolve itself once they’ve completed that process (move/launch was supposed to happen on Monday and was delayed until today).

Ngā mihi,

Romy (on behalf of Library Digital Services team)