Kia ora koutou
We have noticed some Horizon Reports (hr horizon check report, high demand reports and others) are having some issues this morning – not loading the results/entry form pages.
Margaret is investigating. We haven’t made any changes so may be something ITS need to fix. We don’t have an ETA on a fix at this time.
Ngā mihi,
Romy (on behalf of eServices)
***update 4pm – IT have got the feed working again for affected people – if you’re still not getting the emails through let us know – Romy/eServices***
Kia ora koutou
A few people have reported losing their Counterculture email feed again. We’ll report to IT and hopefully they can fix it again. Realise, it’s not ideal announcing this via Counterculture post – for those of you still getting the feed please spread the word amongst your colleagues.
Ngā mihi,
Romy (on behalf of eservices)
Kia ora koutou
Does anyone know a Mrs N Kraitmeyr-Koska? Her AA card was left on our photocopier – discovered this morning in room 519 PJH.
It’ll be on the shelf next the copier if anyone comes to collect it
Ngā mihi,
Romy
Kia ora koutou
We’ve now received a file of all HR records (used as basis for creating staff Horizon records) but Margaret is still testing it. If you have contact with a UC staff member who doesn’t have a borrower record on Horizon please note down their details and email them to eservices@libr.canterbury.ac.nz. Include name, email (so we can contact them when their record is loaded) and identifying features e.g. UIC (number printed top right of barcode on Canterbury card) or staff username.
Margaret will create a Horizon borrower record if she can find them in the file she received from ITS.
NB: casual staff do not get library borrower accounts
Ngā mihi
Romy (on behalf of eServices)
Kia ora koutou
We had a bit of a muck up with Asklive yesterday that’s meant you might be unable to see others logged on at the moment. We’re working behind the scenes to get everyone buddied up with every one and all the queues again. It’s a bit of a long and tedious process but things should be back to normal in about an hour. You may need to log out and back in to asklive to see everyone again when we’re done.
Ngā mihi,
Romy (on behalf of eServices)
Kia ora koutou
As the free membership trial has ended Canterbury Resident subscriber category borrowers are now being charged $30 per annum for membership to the library. To accommodate this we will now be using Payment Plus to process new memberships and membership renewals at library information desks. Money must be loaded onto a casual card (borrower’s own of info desk loan card) via EFTPOS reload station prior to processing the membership.
The website has been updated to reflect the charge to Canterbury residents.
NB: All other categories of external borrower remain free – Alumni, Antarctica NZ, CCEL, Combined Music Groups, Secondary School student, etc. These are also processed via Payment Plus.
Ngā mihi,
Romy (on behalf of e-services)
Kia ora koutou
Horizon just had a bit of a fit, but the crisis is over now so Horizon and the self loan stations should be ok again now. If they’re not responding they might need to be restarted.
Ngā mihi,
Romy (on behalf of e-services)
We’re in Poutama if you need us.
Kia ora koutou
The Library Marketing Group have been busy beavers lately promoting fantastic happenings in the library realm.
We have been flexing all our avenues of outreach (Facebook, Twitter, Instagram, Insider’s Guide, posters, LCD slides, Library News…there was even some chalking action!) to promote:
We had our first crack at managing all the marketing for Gradfest and really came together as a team, with everyone diligently picking up tasks for their areas of expertise. We learnt a lot and look forward to marketing the Autumn Gradfest in 2019.
Fiona and Kiera packaged up some fabulous exam snack hampers that were given away via competitions on Facebook and Instagram. We had a great response to the exam relief posts this year :
November is a month for looking ahead and planning for 2019.
Ngā mihi,
Romy (on behalf of the Library Marketing Group)
Kia ora koutou
There is currently an issue with access to Cambridge Core. When trying to get to these resources the screen gets stuck at an error screen e.g. “Checking your browser before accessing Cambridge.org” . Cambridge is using a CloudFlare service that seems to be down at the moment and this is the reason for this error message. If the link to the resource is an ezproxied one (e.g. from our databases pages, catalogue or Multisearch/Google Scholar) the promised redirect does not happen and you get stuck at the error message screen. To get around this – if you are on campus you can access Cambridge via https://www.cambridge.org/core/ – you’ll still get the error but will eventually be redirected.
The issues have been reported by various libraries around the world and will hopefully be resolved soon. In the meantime we are working with Cambridge to get a workaround in place for our access.
Ngā mihi,
Romy (on behalf of e-services)
