We have increased the Horizon database space and are now re-running the fixes we tried earlier that failed before. They seem to be running this time which is great but will lock down parts of Horizon as it runs so you may not be able to complete actions in Horizon at times. If you can avoid using Horizon we’d suggest you do but any locks/slowness should clear in time. We’ll post a comment when the fix is done and Horizon is functioning normally again (you may need to close Horizon and re-open it after this point).
We have a Horizon error this morning that we need to run some fixes on. This may mean you are locked out of making changes to bib records (and possibly saving other changes to). We’ll post a comment when we are done running the fix – you may need to close and reopen Horizon once it has finished to be able to save changes again.
Staff have reported Payment plus not returning balances (and hence preventing payments from going ahead) for Canterbury Cards since this morning.
Alas was reported too late in the day for Digital Services staff who need to look at the issue to still be in office.
I have put an incident in in Service Now and will follow up with relevant Digital Services staff tomorrow.
Digital Services will be performing scheduled maintenance on UC Network Infrastructure leading to possible temporary internet outages for up to 15 minutes during the works.
There are 2 maintenance windows this week – both during library opening hours, hopefully any outages will be brief.
Start: Tuesday 18 April 2023 5:00pm End: Tuesday 18 April 2023 7:00pm
Start: Thursday 20 April 2023 6:00pm End: Thursday 20 April 2023 10:00pm
Lexis Nexis have udpated their single sign on certificate at 2pm today. We are meant to be set up to update the details automatically but alas that doesn’t seem to have worked and I am getting an error message after signing in to ADFS login.
I have put a ticket in for Digital Services to refresh the ADFS set up.
In the process of fixing the other issue with some staff incurring fines on overdue renewed items we discovered there was also an issue with the fine blocks for borrowers that were eligible for fines. This issue would stop waivers or complete payments for fines (which would normally resolve the fine block and move it into history blocks).
We’ve fixed the underlying issue in the new catalogue now and made the decision to remove/delete the 6 fines that were affected to avoid issues down the line when they came to pay or have fines waived. Bit of a bonus for the affected borrowers but posting this in case any of them query the sudden disappearance of their fines (there will not be a trace of the fine in history blocks for staff to see). The biggest fine we “disappeared” was $2 so shouldn’t break our bank.
We have had a couple of staff members incur fines recently when renewing over-due items via the catalogue. Margaret thinks she had identified and fixed the problem but we still need to test thoroughly in our test catalogue before making the changes live. Until we go live with the fix please waive any recent fines (since March 22nd) you spot on any staff member’s accounts (I have cleaned up the ones identified this morning and will check for others throughout the day).
Over the last few weeks we have identified some issues with the new catalogue around requesting and renewing actions – it wasn’t quite performing how the old catalogue/Horizon PAC was in relation to enforcing some requesting rules (e.g. maximum requests on particular itypes, preventing requests from ineligible borrowers, e.g. external borrowers and high demand items) and borrowers were unable to renew overdue items. In addition, if borrowers cancelled holds/requests Horizon wasn’t doing all the right things so we had a few stuck hold blocks and some blank request deleted notices go out. It was also allowing borrowers with expired library accounts to log in and request/renew items.
Margaret has done a lot of work on these over the past few weeks and we have done a lot of testing so have now made the changes live.
Key new things:
borrowers can now renew overdue items – if eligible for fines they will get a fine block with the previous overdue accrued amount.
borrowers should now only be able to only request items that are eligible for requests and at the pick-up locations that are allowed for those items/borrowers.
Expired borrower accounts: we cannot stop borrowers with expired library accounts that are still able to log in to UC systems (alas can be quite common) from accessing their accounts (as the old catalogue did) but they are now unable to request items or renew items if their account has expired. There is only one “request failed” error message we can present to users, currently set to “Item cannot be requested” so they will not get an account expired message for those, but the renewals are more flexible so they will get “This item could not be renewed: Account has expired – please contact library staff”.
Cancelling requests/holds should now happen cleanly – with blocks moving where they are supposed to and request deleted notices will have item details (if a copy/item-level request).
If you spot anything not quite working as you would expect, please let us know.
Sharepoint 2013 (not the new intranet sharepoint, the older one with the Operations, Management, Projects sites etc.) will be unavailable from 5pm tonight (Friday 17 March) until 5pm Sunday 19 March for maintenance.
It’s just been reported to us that the LibCal system-generated appointments and events emails are not being sent to either the patrons/students or admins/staff. We checked the logs and looks like has been happening since yesterday (Monday 13th ) at 10:30am.
I am working with Digital Services to fix the issue (related to some MFA policy changes they made yesterday) but would recommend Appointments users to check their LibCal Appointments dashboard or Outlook calendar for appointments that have snuck in there.
