Kia ora koutou
Search in MultiSearch seems to be failing currently – we are getting Application errors.
I have just submitted a “site down” support ticket with our Summon vendors so hopefully this will be resolved quickly.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
There is a bug in Multisearch at the moment that brings up an “Email processing error” message when users try to email saved search results/citation to themselves. The email does not send. The export citation option is still working.
The Multisearch vendors are aware of the issue and have pushed out a fix but we are still seeing the errors at this stage.
Up until recently the email function was working in Firefox browser but I got errors trying with that this evening so have logged a ticket with the vendors on our behalf.
Ngā mihi,
Romy (on behalf of library systems)
Kia ora koutou
There may be some interruptions to some Open Athens resources this evening as they are carrying out scheduled maintenance on our managed proxy service.
Only some of our e-resources use this method for access and most of the bigger vendors e.g. ProQuest, EBSCO, Elsevier, Wiley use a different connection method so disruption should be minimal.
Affected resources should be accessible via non Open Athens links from computers on the campus wired network e.g. google to the journal/database site and search for the article without using library links.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
Something seems to have gone wrong with the Minisis production/live server this morning and we are unable to connect to any of the clients.
Peter is working on fixing the issue.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
We’ve had a wee spate of people reporting privacy/site not secure or 404/file not found errors since we turned off ezproxy.
e.g. of an error (note the ezproxy.canterbury.ac.nz in the url part):
Your connection is not private
Attackers might be trying to steal your information from www-proquest-com.ezproxy.canterbury.ac.nz (for example, passwords, messages or credit cards). Learn more
NET::ERR_CERT_COMMON_NAME_INVALID
In some cases these are due to people still trying to use ezproxied links (in which case you can point them to our link converter but if someone reports having these issues with multiple links and using library links or Google/GS then it is likely that they are using Zotero and have the browser extension/plug in set to automatically reload certain sites via proxy (in this case ezproxy).
The Zotero subject guide page contains instructions on how to remove ezproxy from the proxy settings of the extension and to disable the auto-proxy function. If they are not actively using the browser plugin/extension they can also just disable it in their browser’s “manage extensions” menu.
We have added this information to the technical knowledge base in Service Now (for Digital Services staff who may be dealing with incidents users have raised) and I am going to add it to the user-facing knowledge articles soon too.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
We are currently experiencing issues with Australian content in Westlaw e.g. Criminal Law Journal. When clicking on journal links users receive the error message
“Page not available in Westlaw”
Theresa has contacted Thompson Reuters and they are working on a fix.
They may still be available via the old Westlaw NZ link from the Law subject guide.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
It appears that some of the LibCal Appointment and Events emails have been failing since around 26th July due to a strange error I have reported to Springshare Support. The error could be on their end or on our end (as some emails are sent out via UC’s mail system) and their is no clear pattern around the ones that fail.
The failed emails have been both to staff (appointment confirmation alert emails when students make a new booking) and to students/patrons confirmation and reminder emails for appointments and events/workshops. I have been trying to resend the more recent ones (there’s a nice newish Email Queue feature in LibCal that allows us to do this) so if you receive a whole bunch of emails at once that will be why.
Hoping this will be sorted out quickly but it may take a bit of time if it turns out to be something on the UC end. In the meantime we’ll keep an eye on the email queue and resend any we spot that have failed.
Thanks to Kathryn for alerting us to the problem!
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
There is currently an issue with the suggested Subject Guides in Multisearch coming up with broken links (links are missing the libguides prefix e.g. http://c.php/?g=243206&p=1617866 instead of https://canterbury.libguides.com/c.php?g=243206&p=1617866).
This is a known issue for our Multisearch vendors and they are working with Springshare to get this fixed – aiming for 26th July.
There doesn’t seem to be a way for us to turn off the LibGuides from appearing in the search results ourselves.
If anyone (e.g. someone teaching Multisearch over the next week) would really like us to ask the vendor to do that before the fix date or 26th July let us know and we can put in a ticket.
Ngā mihi,
Romy (on behalf of Library Systems)
Kia ora koutou
Last week a borrower reported receiving multiple copies of a recall txt from the library. We checked our end and we only generated one text message so this is likely on the etxt server or Spark/2Degrees end.
We suspect this is likely the same issue that causes multiple copies of the remote access text code from time to time as they use the same system to send out messages.
We have reported it to Digital Services but the person who looks after the etxt server is on leave until next week.
Ngā mihi,
Romy (on behalf of Library Systems)
***Update 5:15pm – appears to be back up again now. Leaving library news post up in case it is flakey ***
Kia ora koutou
Multisearch is currently down – getting “site can’t be reached” or similar errors.
We’ve logged a case with Ex Libris support but seems like a lot of their systems are currently down according to their status page System Status – System Status Page (exlibrisgroup.com) and this is very likely related (though Summon and 360 link are showing as operational). There is no ETA on fix for the other outages at this stage but developers are aware of them and working on them (outages started at 12:48pm our time).
Ngā mihi,
Romy (on behalf of Library Systems)