Kia ora koutou,
On a planning day a few years ago, the idea was raised of creating a knowledge base, hosted on our website that would provide answers to frequently asked library questions. A project team was tasked with exploring this idea further and over the last 18 months we have been doing just that.
The team created a test knowledge base which had the tightly defined scope of answering some of the trickier APA referencing questions that we get asked either through AskLive or at the desk.
Using this as our test knowledge base, and after doing some user testing, the project team presented their findings to the Library Managers last month.
The outcome of the project is that we will not pursue this idea any further at this point in time. The idea is a great one and definitely one we will come back to, but first we need to rationalise the help we offer through our web pages. We need to ensure that we are not duplicating effort and that we have the time and people available to build and maintain a tool of this kind.
I would like to thank the project team:
Angela Berry
Anne Milligan
Donna Barber
Jan Scandlyn
Sandra Gover
Swee Hoon Goh
Wendy Dowsett
But also those who assisted in getting the pilot database ready to use:
Kerry Gilmour
John Arnold
Ngā mihi nui
Sara