Please let LAC staff know if you notice any new connection issues,

Thanks, Sue

There is currently an issue with the delivery of content published by Stuff (including The Press) through the New Zealand IP range.

PressReader have confirmed that they are working on a solution, but we haven’t yet been given an ETA for when this will be fixed.

Kia ora koutou

Advice for anyone unable to login to the Interloans form (due to a current issue affecting systems that use ADFS sign in, such as Interloans) :

In the first instance try another browser, then if that doesn’t work :

Suggest they change their IT password via Okta (this will correct the issue but will mean re-logging once in to all their other applications as they use them).

It’s recommended to log out immediately after changing the password, then logging back in.

For any special queries we’re extn 93399 or interloans@libr.canterbury.ac.nz

Debbie Breckon at the UC mailroom has misplaced a package she believes may have been sent to the library in error.   It contains exams so she’s extremely keen to find it.    Her message :

“The package was an A4 international bag. It had no documentation with it, so no address details or senders details.

It came to the mailroom mixed up in the library hamper mail yesterday. (Monday). My co worker put it in with library mail after collecting from Locke/Logie building so I assumed it was part of your mail.”

This a FYI in case you get a patron query as to why there is no longer a ‘need-by’ date field on the interloans request form.

We’ve removed this as many requests are submitted with unrealistic need-by dates, causing them to expire before the automated process can fill them.    We then have to cancel & create new requests manually which is confusing as two requests then show in patron accounts, and creates extra work.

Patrons will still receive an auto-reply on submitting requests, giving them a guide as to how long interloans take (1-5 days for copies, 1-4 weeks for loans), and an option to reply if they have concerns.

There is also a comments field on the form they might find useful.

Always happy to hear feedback, thanks

The issue has been reported to OCLC, but in the meantime please advise patrons to try requesting later in the day.

interloans@libr.canterbury.ac.nz or extn 93399

If anyone is aware of hand scanners floating around not being used, could you let me know?

Thanks, Sue Thompson

Interloans are legally allowed only for private research or study.   For lecturers requesting interloans to place on LEARN, the advice has been for them to add a note to their request, so we know to arrange rights.

Automated requesting via RapidILL now means we won’t always catch requests with special notes before they are supplied to the patron.   We suggest lecturers first email learncopyright@canterbury.ac.nz with the article details, course code and expected number of students.   LAC will then organize the best way to access the material legally behind the scenes (in some cases purchase rather than interloan).

Interloans staff will continue to watch for special notes on requests pending in automation queues, as we’re aware some will prefer to use that method.

There is an issue with Internet Explorer and Safari blocking the pop-out calendar for the ‘need by’ date field on the interloans request form.   We recommend patrons place requests using another browser such as Chrome or Firefox.  The issue will be reported to OCLC,

Thanks, Sue

Just a reminder interloans are still currently unable to request physical loans from other libraries at Level 3.   We’re finding the occasional library willing to scan, but as yet none supplying physical loans, as they’re also prioritizing scanning material for their own users.

https://www.canterbury.ac.nz/library/support/covid-19/