How to raise a concern at UC

Has something happened that doesn’t feel right to you? Are you unhappy with a decision?

If you want to raise a concern, complaint or grievance, you can make a formal complaint or report it anonymously online. UC is committed to providing a teaching and learning environment that you feel comfortable in, and we have a fair and transparent process in place to help you. 

How to formally raise a concern 

Here’s a step by step guide on how you can raise a concern at UC: 

  1. If you feel comfortable doing so, try to talk to the person who made the decision or whose actions have caused your concern. Alternatively, you could get in touch with the Dean, Head of Department/School, Service Unit Manager or your Class Representative
  2. Talk to the UCSA Advocacy and Welfare team or UC’s Grievance Coordinator. They can support you work towards a resolution with the person involved
  3. The next step is to lodge a formal complaint in writing with the UC Grievance Coordinator or UCSA Student Advocate. Atawhai Ākonga | Student CareUC Māori or the Pacific Development Team can support you to prepare your statement. 
  4. An investigation will then take place and you’ll be kept informed of progress. UC aims to resolve issues within four weeks
  5.  You’ll be told the outcome of the investigation, and how/why this decision was made.  You’ll also receive information about how you can appeal this decision. 

Find more information about how you can formally raise a concern here> 

How to make an informal anonymous report 

You can fill in a form anonymously on UC’s website here. Most of these questions are optional, but try to answer as many as you can. 

Where to go if you need some advice 

You can also reach out to our UC support services for help and advice if you’ve got something on your mind: 

Ramadan Kareem!

Ramadan Kareem to all of our Muslim students, staff and community. May you have a blessed Ramadan, filled with peace, harmony and joy.

Ramadan is the holy month in Islam when Muslims around the world fast during daylight hours.

For Ramadan 2021, which starts tomorrow [14 April] the UC Business School’s Internationalisation Team are excited to invite you to fast with them for a day.

At the end of the day, you will be able to enjoy a free meal with the other participants as we break fast together.

The event will take place on Tuesday, 4 May.
There are limited places available to join the dinner, with half the tickets reserved for Muslim students and half for non-Muslim students. We hope this will be an opportunity to meet new people and to learn about each other.

To register, scan the QR code at the end of the video below or click this link>

What we know about you – UCount Survey

Over a third of students completed the UCount or UCPEQ surveys last year, and over $2,500 worth of prizes were won by lucky students across campus.

The Ako Marake | Evaluation and Student Insights team have created a one-page infographic of some of the things you told us. Check it out below!

Keep your eyes peeled for the UCount 2021 hitting your email inbox later in the month. Have your say and be in the draw for some epic goodies!

Email surveys@canterbury.ac.nz with any questions!

Where Canterbury students share their experiences.

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