You should check your internet speed here https://www.speedtest.net. If the download result is less than 5Mbps there are a few things that can help.
Internet speeds can vary due to how many people are on the network at the same time. This can impact on the internet speed and service. The internet speed could be effected by:
- Downloading large files
- Watching Netflix
- Viewing content on You Tube
Tips for improvement
During the assessment weeks, you may want to talk to family or flatmates. Let them know when your assessments are occurring so they can help ensure you have the bandwidth and speed you need. Some things they can do to help is to avoid live streaming Netflix. It may be best for them to download the program or film and watch later and reduce resolution on YouTube to 320.
Internet speeds can fluctuate during the day. Traffic on networks peak in the morning around 9am, in the afternoon when school finishes and at the end of the work day. If you are able to, take your assessment outside these peak times to improve your connection experience.
If the broadband seems slow, reset the modem by turning it off for a couple of minutes, then turning it on again.
If you normally experience issues with Wi-Fi, connect the computer to the modem/router by using a Ethernet cable during your assessment. This provides a faster connection.
Devices and appliances like baby monitors, cordless phones or microwaves can interfere with the modem’s signal. Don’t keep them directly next to the modem.
Place the modem in a central part of the house, preferably in a high place. Hiding it under a desk or in a cupboard may block its signal.
Keep your browser up to date.
Make sure to use an up-to-date antivirus software. Viruses can slow the internet down.
Check monthly data usage. Exceeding this may mean reverting to dial-up speed for the rest of the billing month.
If you are concerned about their internet speed they can contact their Internet Service Provider
A few things we are doing at UC to assist whilst you are taking your assessment
The ITS and eLearning team will be monitoring all systems used for assessment. If an issue is identified with any of our IT systems, for example UC Learn, we will provide an update on the ITS Website. https://status.canterbury.ac.nz/
We will also send a message via this blog.
What will happen if your connection drops part way through a test?
Quizzes save when you click to go to the next page.
Both Learn and the assessment server keep sessions for 2 hours, meaning that you can get back to where you were so long as they don’t close your browser.
If you experience an issue whilst taking an assessment please advise your Course Coordinator immediately.
- e-Learning Support LEARN site https://learn.canterbury.ac.nz/course/view.php?id=7726
- Help for online quizzes https://learn.canterbury.ac.nz/course/view.php?id=7726§ion=9
- Help for assignment submission https://learn.canterbury.ac.nz/course/view.php?id=7726§ion=8
- Help for online forums found https://learn.canterbury.ac.nz/course/view.php?id=7726§ion=7
Please continue to check the Course LEARN pages for assessment details.