Has something happened that doesn’t feel right to you? Are you unhappy with a decision?
If you want to raise a concern, complaint or grievance, you can make a formal complaint or report it anonymously online. UC is committed to providing a teaching and learning environment that you feel comfortable in, and we have a fair and transparent process in place to help you.
How to formally raise a concern
Here’s a step by step guide on how you can raise a concern at UC:
- If you feel comfortable doing so, try to talk to the person who made the decision or whose actions have caused your concern. Alternatively, you could get in touch with the Dean, Head of Department/School, Service Unit Manager or your Class Representative
- Talk to the UCSA Advocacy and Welfare team or UC’s Grievance Coordinator. They can support you work towards a resolution with the person involved
- The next step is to lodge a formal complaint in writing with the UC Grievance Coordinator or UCSA Student Advocate. Atawhai Ākonga | Student Care, UC Māori or the Pacific Development Team can support you to prepare your statement.
- An investigation will then take place and you’ll be kept informed of progress. UC aims to resolve issues within four weeks
- You’ll be told the outcome of the investigation, and how/why this decision was made. You’ll also receive information about how you can appeal this decision.
Find more information about how you can formally raise a concern here>
How to make an informal anonymous report
You can fill in a form anonymously on UC’s website here. Most of these questions are optional, but try to answer as many as you can.
Where to go if you need some advice
You can also reach out to our UC support services for help and advice if you’ve got something on your mind: