Technology Planned Outage – Advance Notice – Upgrade Isilon file storage

What’s happening?

We’ll be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive).

When is it happening?

Start: Saturday 17 July 9am
End:   Saturday 17 July 5pm

How does this affect me?

The update will take about 8 hours in total. Each node will reboot one at a time and it’s unknown exactly when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

When the node you are connected to reboots, you’ll experience the following impact: 

SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It’s recommended that you avoid working on file.canterbury.ac.nz on Saturday 17 July if possible, to avoid any impact from the upgrade. 

Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact Dave Ewing

Reference detail Change Number: R86031

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