Category Archives: Uncategorized

Hand sanitiser on campus

The health and safety of our UC community remains top priority. For information on health and safety procedures during our return to campus in alert level 2, read more here>

You’ll find plenty of hand sanitiser across Ilam and Dovedale campuses, here are some maps to show you where:

Ilam campus

Dovedale campus



Online assessment checklist: Preparing for online assessment

Internet speed

You should check your internet speed here If the download result is less than 5Mbps there are a few things that can help.

Internet speeds can vary due to how many people are on the network at the same time. This can impact on the internet speed and service. The internet speed could be effected by:

  • Downloading large files
  • Watching Netflix
  • Viewing content on You Tube
  • Gaming

Tips for improvement

During the assessment weeks, you may want to talk to family or flatmates. Let them know when your assessments are occurring so they can help ensure you have the bandwidth and speed you need. Some things they can do to help is to avoid live streaming Netflix. It may be best for them to download the program or film and watch later and reduce resolution on YouTube to 320.

Internet speeds can fluctuate during the day. Traffic on networks peak in the morning around 9am, in the afternoon when school finishes and at the end of the work day. If you are able to, take your assessment outside these peak times to improve your connection experience.

If the broadband seems slow, reset the modem by turning it off for a couple of minutes, then turning it on again.

If you normally experience issues with Wi-Fi, connect the computer to the modem/router by using a Ethernet cable during your assessment. This provides a faster connection.

Devices and appliances like baby monitors, cordless phones or microwaves can interfere with the modem’s signal. Don’t keep them directly next to the modem.

Place the modem in a central part of the house, preferably in a high place. Hiding it under a desk or in a cupboard may block its signal.

Keep your browser up to date.

Make sure to use an up-to-date antivirus software. Viruses can slow the internet down.

Check monthly data usage. Exceeding this may mean reverting to dial-up speed for the rest of the billing month.

If you are concerned about their internet speed they can contact their Internet Service Provider

A few things we are doing at UC to assist whilst you are taking your assessment

The ITS and eLearning team will be monitoring all systems used for assessment.  If an issue is identified with any of our IT systems, for example UC Learn, we will provide an update on the ITS Website.

We will also send a message via this blog.

What will happen if your connection drops part way through a test?

Quizzes save when you click to go to the next page.

Both Learn and the assessment server keep sessions for 2 hours, meaning that you can get back to where you were so long as they don’t close your browser.

If you experience an issue whilst taking an assessment please advise your Course Coordinator immediately.

Helpful links:

Please continue to check the Course LEARN pages for assessment details.

Coronavirus: travel ban update 3 February 2020

The health and wellbeing of our students, staff, and the wider community is our top priority as we continue to respond to the global outbreak of coronavirus. We are contacting new and returning students in China to provide support and advice following the Government ban on foreign nationals travelling from or via mainland China.

We also reassure all students that UC is open and for most students the start of year and O-Day will proceed as normal.

Travel update for students who have recently been in China

 The New Zealand Ministry of Health (MoH) yesterday announced travel restrictions on people travelling from, or through China, to Aotearoa New Zealand. So if you are not a resident of Aotearoa New Zealand, you won’t be able to enter the country, at least for the next 14 days. This restriction will be reviewed every 48 hours.

This is challenging for our students impacted and UC is working hard to support them.  We will be providing online enrolment for those who can’t enrol in person and looking at extending arrival dates on campus. We acknowledge that the Government and relevant ministries are actively reviewing the situation, so whilst we provide the below as guidance it could be subject to change.

What about students who are impacted by travel restrictions on their arrival at UC?

We have sent direct emails to impacted students.  The completed forms are helping us prepare options, and we thank you for completing those forms promptly.  We continue to work with Immigration NZ and industry bodies, and hope to provide more information to you tomorrow about clearer timing.

This is a very difficult time for students impacted and we are doing everything we can to work through possible ways to accommodate study options at UC in 2020. For those who are delayed, provision will be made for lecture capture and online study options, altered assessments and additional tutorials will also be put in place to ensure you are not disadvantaged.

What about students who have already arrived here from China?

Existing travellers already in New Zealand who arrived or transited from mainland China after 19 January should refer to previous advice. Self-isolation for people who arrived before 2 February only applies if they have been in Wuhan City or Hubei Province.

This is a difficult time for our overseas students and staff who have already recently arrived from China, and whom have voluntarily isolated themselves for 14 days. We extend our support and care to them during this period with understanding and compassion. Homestay and private students are in self-isolation with support and advice from UC. Students in UC accommodation are also being supported self-isolating.

 Will Orientation Day go ahead?

Orientation Day on 14 February is going ahead as planned. The start of semester 1 and academic year is going ahead as planned.  Additional management plans are in place to encourage good hygiene practices, including the provision of hand sanitiser.

 What happens next?

UC’s strategic response group and operations group are meeting daily to plan and implement appropriate action and advice for our staff, students and stakeholders.  Thank you for your patience as we negotiate this challenging situation.

Creating an inclusive, safe and welcoming community is our priority right now. We welcome your thoughts on how we can continue to do so.

Please refer your any questions related to coronavirus to

International students can also access support via the International team at