Tag Archives: IT Services

IT Service Desk – extended hours 16-21 June

The IT Service Desk hours will be extended from 16 – 21 June to provide extra support to students during the rest of the exam period. 

Extended Hours
Tues 16 – Fri 19 June: 8:00am – 8:00 pm
Sat 20 & Sun 21 June: 9:00am – 6:00pm 

If you need IT support:

0508 UC IT HELP (0508 824 843)
or +64 3 369 5000

Self Service
Visit Self Service Portal

Email | Important Zoom software update this weekend

Kia ora koutou,

‘Zoom-bombing’ has been an issue worldwide recently. The practice involves strangers entering and disrupting Zoom sessions. UC unfortunately has had an incident with Zoom-bombing earlier this week.

Initial steps were taken to prevent this type of activity, however as a result of this incident UC’s IT team is implementing further protective steps by updating default settings for everyone in our UC community.

What does this mean for you? You need to ensure you have logged into Zoom with your UC credentials.

This weekend, UC will be turning on a feature that will by default block all but authenticated UC students and staff from joining the University’s online Zoom sessions that are scheduled in LEARN.

Remember that all lectures and examinations will be online for Term 2, so it’s important to check you can successfully log in to Zoom using your student credentials and ensure you’re ready for all online learning, from next week onwards.

Follow the link below to watch the ‘Getting Started’ video for more on the sign in process, and to check your login details.


Please check your login information on Monday, before your classes resume on Tuesday 28 April, to prevent any obstacles in joining UC’s online learning sessions. If you have any issues please log an assyst request.  

Kia kaha, kia maia, kia manawanui | Be strong, be brave, be steadfast.

Ngā mihi,

Steve Gibling
Incident Controller

New general password tool is now live

IAM logoThe Identity & Access Management Programme (IAM Programme) has replaced the aging and unsupported back end solution of the current IDMS (Identity Management) system.

UC’s new Identity & Access Management (IAM) solution is now live.

What does that mean for you?

The upgrade allows UC to provision IT accounts and accesses much faster and more accurately than in the past. It also allows UC to integrate with cloud-based solutions in future.

UC students will now use the new general password tool to change their password as required.

The new general password tool is be accessible via the ITS Website and users will be re-directed to an external site with a url name of uc.okta.com.

Okta Login


Existing Students

Existing students can login with their current user code and password and need to enter the following:

  • a personal email address – mandatory (not shared with other systems) – when added you will receive a confirmation email to this address
  • a mobile phone number – not mandatory (not shared with other systems),
  • and choose a security image (see selection image for an example. Once set the image will be displayed each time you login)


Note: Personal email addresses and mobile phone numbers in the new password tool are not shared further and are only held in the password tool for the purpose of an additional source of authentication (i.e. verification email or text message code). The additional source of authentication is used to send either an email or a text message to verify the change/set of the password. The additional verification will be enabled in 2020.

If you forget your password, you can re-set it yourself via the new password tool. And there is no need for you to contact the IT Service Desk during UC’s working hours anymore. The new tool is available 24/7.

Automated email from Okta (new password tool)

As part of the migration work you will have received a few weeks ago a system generated email from Okta (which is part of the new IAM solution).

There are no actions required from your side.

The system generated email looked similar to this one:Okta_automated_mesage


Where can I get help?

Please contact the IT Service Desk for assistance.

Ngā mihi o te Kirihimete me te Tau Hou | Seasons greetings for Christmas and the New Year

The IAM Project Team

See previous IAM related communication: